l89v Terms & Conditions — Platform Rules and Player Obligations

1 Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and l89v ("l89v", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://l89v.io and all associated subdomains and mobile interfaces (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, or participating in any game or betting market offered by l89v, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms are supplemented by additional policies including the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform. In the event of conflict between these Terms and any supplementary document, these Terms shall prevail unless the supplementary document explicitly states otherwise.

2 Eligibility

Use of the l89v Platform is subject to the following eligibility requirements. You must satisfy all of the following conditions to open and maintain an account:

• You are at least 21 years of age. l89v strictly prohibits participation by individuals under 21 years old. This minimum age requirement applies regardless of local legislation that may permit gambling at a lower age.
• You are accessing the Platform as an individual acting on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, director, agent, or close family member of any employee of l89v or any of its affiliated companies, software providers, or payment processing partners.
• You have not previously had an l89v account suspended, terminated, or otherwise closed for breach of these Terms.
• You are not accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by applicable law and where your participation would expose l89v or yourself to legal liability.

l89v reserves the right to request proof of age and identity from any account holder at any time. Failure to provide satisfactory documentation within a reasonable period may result in the suspension or permanent closure of the account and the withholding of any outstanding withdrawals pending verification.

3 Account Registration

To access the full features of the l89v Platform, including depositing funds, placing bets, and withdrawing winnings, you must register a personal account. Registration is free of charge.

3.1 Registration Requirements

During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, and a valid mobile number registered in your name. You must not provide false, misleading, or incomplete information at any stage of the registration process.

3.2 One Account Per Person

Each individual is permitted to maintain only one active l89v account. Creating multiple accounts — whether using the same or different personal details, payment methods, or devices — is a material breach of these Terms. l89v employs technical and manual detection methods to identify duplicate accounts. Upon detection, all associated accounts will be closed and any balances, bonuses, or pending withdrawals may be forfeited at l89v's sole discretion.

3.3 Account Credentials

You are responsible for selecting a strong, unique password for your l89v account and for keeping your login credentials strictly confidential. You must not share your username or password with any other person. l89v will never contact you to request your password through any channel. You must notify l89v support immediately if you suspect that your account credentials have been compromised.

3.4 Account Currency

l89v accounts for Bangladesh players are denominated in Bangladeshi Taka (BDT, ৳). All displayed balances, deposit amounts, withdrawal amounts, and wagering requirements are expressed in BDT unless otherwise explicitly stated in a specific promotion or game interface.

4 Identity Verification (KYC)

l89v operates a Know Your Customer (KYC) verification programme consistent with standard practices in the online gaming and financial services industries. KYC verification is mandatory before a player's first withdrawal and may be requested at any other time at l89v's discretion.

4.1 Required Documents

To complete KYC verification, you may be required to provide one or more of the following documents:

• A government-issued photo identification document such as a National Identity Card (NID), passport, or driving licence
• Proof of your registered residential address in Bangladesh, such as a utility bill, bank statement, or official correspondence dated within the last three months
• Proof of ownership of the payment method(s) used for deposits, such as a screenshot of your bKash or Nagad account showing your registered mobile number and name
• A selfie photograph or video verification as directed by the l89v support team

4.2 Verification Timelines

l89v aims to complete KYC reviews within 24 to 72 hours of receiving all required documentation. Withdrawal requests will be placed on hold until verification is complete. l89v is not liable for any delays in withdrawal processing that result from incomplete or unsatisfactory KYC submissions.

4.3 Refusal of Verification

If a player refuses to complete KYC verification, or if submitted documents are deemed fraudulent, l89v reserves the right to suspend the account and withhold any outstanding balance pending further investigation. l89v may report suspected identity fraud to relevant authorities.

5 Deposits

Funds deposited into your l89v account are held for the sole purpose of placing wagers and participating in games on the Platform. l89v does not pay interest on deposited funds. Deposits are not investments.

5.1 Accepted Payment Methods

l89v currently accepts deposits via the following methods for Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. Minimum and maximum deposit limits are displayed within the Cashier section of the Platform and are subject to change without prior notice.

5.2 Deposit Ownership

All deposits must be made from a payment account registered in your own name. Third-party deposits — where a person other than the account holder funds the account — are strictly prohibited. If l89v identifies or suspects a third-party deposit, the relevant funds may be frozen and the account may be suspended pending investigation.

5.3 Failed and Pending Deposits

l89v is not responsible for deposit failures caused by issues outside its control, including mobile network outages, bKash or Nagad service interruptions, or bank processing errors. If a deposit does not credit to your l89v account within 30 minutes, you should contact l89v support with your transaction reference number for investigation.

5.4 Minimum Deposit

The minimum single deposit amount is ৳500. l89v reserves the right to modify this threshold at any time. Deposits below the minimum threshold may not be processed and may be returned to the originating payment method.

6 Withdrawals

Players may request a withdrawal of available funds from their l89v account at any time, subject to the conditions set out in this section. l89v processes withdrawal requests in good faith and within the timelines set out below for verified accounts.

6.1 Withdrawal Methods and Timelines

Withdrawals are processed to the same payment method used for the most recent qualifying deposit. l89v targets the following processing timelines for verified accounts: bKash and Nagad withdrawals within 15 to 60 minutes; Rocket and Upay withdrawals within 1 to 3 hours; bank transfer withdrawals within 1 to 3 business days. These timelines are indicative and may vary during periods of high demand or system maintenance.

6.2 Minimum and Maximum Withdrawals

The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits per transaction and per day are displayed in the Cashier section and may vary based on your account verification level and payment method. High-value withdrawals may be subject to enhanced verification before processing.

6.3 Withdrawal Conditions

A minimum wagering turnover of one times (1x) the deposited amount is required before a withdrawal can be processed. This requirement is designed to prevent the use of l89v as a payment processing intermediary. Funds deposited under an active bonus offer are subject to the wagering requirements specific to that bonus, which may be higher than the standard 1x turnover requirement.

6.4 Withdrawal Verification

l89v reserves the right to conduct additional security checks on any withdrawal request regardless of the account's prior verification status. This may include requesting updated documentation or a brief processing delay of up to 5 business days for withdrawals that trigger internal risk parameters.

7 Bonuses and Promotions

l89v offers a range of bonuses, free bets, cashback promotions, and reload offers to eligible players. All promotions are subject to specific terms that are published alongside each offer. The general principles set out in this section apply to all promotions unless a promotion's own terms explicitly override them.

7.1 Wagering Requirements

Bonus funds credited to your account are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn. The applicable wagering multiplier, eligible games, and time limit for each promotion are stated in the promotion's own terms. Failure to meet wagering requirements within the stated time limit will result in the automatic cancellation of the bonus and any associated winnings.

7.2 Bonus Abuse

l89v monitors accounts for patterns consistent with bonus abuse, including but not limited to: opening multiple accounts to claim a welcome bonus more than once, placing low-risk or hedge bets specifically to satisfy wagering requirements without meaningful gameplay risk, and coordinating with other players to exploit promotional structures. Accounts found to have engaged in bonus abuse will have promotional credits cancelled and may be permanently restricted from future promotions or from the Platform entirely.

7.3 Right to Modify or Withdraw Promotions

l89v reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Bonuses that have already been credited to a player's account and are actively being wagered will not be retroactively cancelled due to a promotion modification, but the terms applicable at the time of crediting will continue to apply.

8 Game Rules and Sports Betting

All games available on the l89v Platform are governed by rules specific to each game type, which are accessible within the game interface or via the l89v support team. Sports betting markets are governed by the betting rules published in the Sportsbook section of the Platform.

8.1 Random Number Generation

All casino games on the l89v Platform that require random outcomes — including slots, virtual table games, and number-draw games such as Super Keno — use certified random number generators (RNGs) that have been independently tested to confirm statistically fair and unbiased results. The RNG certification applies to the software provided by l89v's third-party game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi.

8.2 Malfunction and Technical Errors

In the event of a technical malfunction, communication failure, or software error that affects the outcome of a game or bet, l89v reserves the right to void the relevant round or wager and return the staked amount to the player's account. l89v will not honour wagers that were placed or settled erroneously due to a technical fault, regardless of the displayed outcome. The principle "malfunction voids all pays and plays" applies across all game categories on the Platform.

8.3 Cricket and Sports Betting Rules

Sports betting markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures — are subject to outcome confirmation from official governing bodies such as the Bangladesh Cricket Board (BCB) and the International Cricket Council (ICC). l89v reserves the right to void a market if a match is abandoned, postponed beyond the settlement deadline, or if the result is disputed by the relevant governing body. Specific settlement rules for cricket, football, kabaddi, and other sports are published in the Sportsbook Rules section of the Platform.

9 Prohibited Conduct

The following activities are strictly prohibited on the l89v Platform. Engaging in any of the following constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, forfeiture of funds, and reporting to law enforcement authorities where appropriate:

• Opening or operating more than one account on the Platform
• Providing false, incomplete, or misleading personal information during registration or KYC
• Using the Platform while under the age of 21
• Using automated software, bots, artificial intelligence scripts, or data-scraping tools to interact with the Platform
• Engaging in or facilitating match-fixing, spot-fixing, or any form of manipulation of sporting events on which bets are placed
• Colluding with other players to gain an unfair advantage in poker, live dealer games, or any other multiplayer game format
• Using payment methods not registered in your own name or making deposits on behalf of another person
• Engaging in money laundering, fraud, or any activity intended to conceal the origin of funds deposited on the Platform
• Attempting to exploit software vulnerabilities, errors in odds, or display errors to place bets at incorrect prices
• Harassing, abusing, or threatening l89v staff, support agents, or other players via any communication channel

10 Account Suspension and Closure

l89v reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: confirmed or suspected breach of these Terms; failure to complete KYC verification; suspected fraudulent activity; receipt of a chargeback or payment dispute from a financial institution; or receipt of a legal instruction from a competent authority.

10.1 Voluntary Account Closure

If you wish to close your l89v account voluntarily, you may do so by contacting support. Prior to closure, any available balance remaining in your account will be processed for withdrawal to your verified payment method, subject to standard withdrawal conditions. Accounts closed under the responsible gaming self-exclusion programme are subject to the terms of that programme and cannot be reopened during the self-exclusion period.

10.2 Balances on Closure

If an account is closed by l89v due to a confirmed breach of these Terms, any balance within the account may be forfeited. Where the closure is initiated by l89v for reasons unrelated to player misconduct — such as a business decision to withdraw from a specific market — any available and verified balance will be returned to the player's nominated payment method within a reasonable period.

11 Responsible Gaming

l89v is committed to the promotion of responsible gambling. The Platform is intended for adult entertainment only and is not a suitable source of income. l89v provides a suite of responsible gaming tools that are available to all account holders free of charge and take effect immediately upon activation.

Available tools include: deposit limits (daily, weekly, and monthly); loss limits; session time limits and reminders; a cooling-off period (temporary account suspension of 24 hours to 6 weeks); and full self-exclusion (minimum 6 months, extendable). These tools are accessible from your account settings. If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, we encourage you to use these tools and to review the full Responsible Gaming Policy at l89v Responsible Gaming.

12 Privacy and Data

l89v collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

l89v will not sell your personal data to third parties. Data may be shared with payment processors, KYC verification service providers, game studios, and fraud prevention agencies to the extent necessary to operate the Platform and comply with applicable legal obligations. For the full details of how l89v handles your data, please refer to the Privacy Policy.

13 Limitation of Liability

To the maximum extent permitted by applicable law, l89v's total aggregate liability to any player in connection with the use of the Platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by that player in the 12-month period immediately preceding the event giving rise to the claim.

l89v is not liable for: indirect, consequential, or incidental loss; loss of profits or anticipated winnings; loss of data; or any loss arising from events outside l89v's reasonable control, including internet service disruptions, acts of government, or force majeure events.

The Platform is provided on an "as is" and "as available" basis. l89v does not warrant that the Platform will be continuously available, error-free, or free from viruses or harmful components, although l89v takes all reasonable technical precautions to maintain security and availability.

14 Changes to These Terms

l89v reserves the right to amend these Terms at any time. Material changes will be notified to registered players via the email address or mobile number associated with their account, or by a prominent notice on the Platform, at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

If you do not agree with a proposed amendment, you may close your account before the changes take effect and withdraw any available balance. You will not be penalised for closing your account in response to a change in Terms that you find unacceptable.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the l89v Platform, please contact our support team. l89v support is available 24 hours a day, 7 days a week via live chat on the Platform.

For written correspondence, you may contact us at: [email protected] — please note this email address is for display purposes only and cannot be clicked as a link. Include your registered username and a clear description of your query to enable a prompt response.