Player Wellbeing Programme

Responsible Gaming at l89v — Your Wellbeing Comes First

l89v believes that gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladesh player the tools, information, and direct support they need to stay in control at all times.

21+ Minimum Age Requirement

24/7 Support Team Available

৳0 Cost to Set Any Limit

100% Voluntary Self-Exclusion

Protection Tools

Six Tools to Keep You in Control

Every l89v account comes with a full suite of responsible gaming controls that you can activate instantly from your account settings panel, at no cost. These tools are available to all verified players in Bangladesh.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap on your l89v account. Once a limit is active, no additional funds can be deposited until the period resets. Reducing your limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive decisions.

Session Time Limits

Define the maximum uninterrupted time you spend playing each day. When your session limit is reached, l89v will display a clear on-screen notification and automatically end your active session. You choose the duration — from 30 minutes to 8 hours per day.

Loss Limits

Cap the total amount you are willing to lose within a defined time period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period expires. This tool is especially useful for high-variance games like slots and live casino tables.

Time-Out (Short Break)

Take a structured break of 24 hours, 48 hours, 7 days, or 30 days without permanently closing your account. During a time-out, you cannot log in, deposit, or place bets. All pending withdrawals will continue to be processed normally during the break period.

Self-Exclusion

For players who feel they need a longer-term break, l89v offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is irreversible during the chosen period. Any attempt to re-register during an active exclusion will be identified and blocked.

Reality Check Reminders

Enable periodic pop-up reminders that appear at intervals you set — every 30, 60, or 120 minutes — showing your session duration, total bets placed, and net win or loss for the session. Reality checks are proven to help players maintain perspective during extended gaming sessions.

Know the Warning Signs

Recognising When Gambling Stops Being Fun

Gambling is meant to be a form of leisure and entertainment. For the vast majority of l89v players across Dhaka, Chittagong, Sylhet, and the wider Bangladesh region, it remains exactly that. However, for a small number of people, gambling can begin to negatively affect their finances, relationships, and mental health.

Being able to identify the early warning signs of problem gambling is the first step toward getting help. l89v encourages all players to reflect on their habits honestly and regularly. If any of the following signs are familiar, it may be time to use one of our responsible gaming tools or to speak with a support professional.

Common Warning Signs

Spending more money or time gambling than you originally intended
Gambling with money set aside for rent, food, bills, or family needs
Feeling restless, irritable, or anxious when not gambling
Chasing losses — continuing to gamble to try to recover money already lost
Hiding gambling activity from family members or close friends
Borrowing money from others specifically to fund gambling
Neglecting work, studies, or family responsibilities due to gambling
Lying about the amount of time or money spent on gambling
Using gambling as a primary way to cope with stress, loneliness, or depression
Repeated unsuccessful attempts to cut down or stop gambling

Self-Assessment

A Simple Self-Check

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact our support team or activate a time-out or self-exclusion immediately.

Responsible Gaming Self-Assessment

Have you ever gambled with money you could not afford to lose — money intended for household expenses, savings, or family obligations?

Has gambling caused arguments, tension, or distance between you and family members or friends in the past 12 months?

Have you ever felt the need to be secretive about how much time or money you spend on gambling?

Do you regularly gamble for longer periods or with larger stakes than you originally planned when you first opened the app or website?

After losing a significant amount, do you feel a strong compulsion to return and keep playing in order to win your money back?

Have you ever borrowed money — from a friend, family member, or financial institution — specifically to fund gambling activity?

Do you find it difficult to enjoy ordinary daily activities without thinking about gambling, upcoming bets, or recent losses?

This self-assessment is not a clinical diagnostic tool. It is intended to help you reflect on your own habits. For a formal assessment, please contact a qualified mental health professional or a dedicated gambling support organisation.

Step-by-Step Guide

How to Activate Responsible Gaming Tools on l89v

Setting limits on your l89v account takes less than two minutes. Here is exactly how to access and activate every responsible gaming feature available on the platform.

Step 1

Log In to Your Account

Access your l89v account using your registered mobile number and password. Make sure you are using a secure connection. All responsible gaming settings are located within your personal account dashboard.

Step 2

Open Account Settings

Click or tap on your profile icon in the top-right corner of the screen. From the dropdown menu, select "Account Settings" and then navigate to the "Responsible Gaming" tab within the settings panel.

Step 3

Select Your Tool

Choose from deposit limits, session time limits, loss limits, reality check reminders, time-out, or self-exclusion. Each tool has a clear description and an easy-to-use configuration interface with plain English instructions.

Step 4

Confirm and Activate

Enter your chosen limit value or exclusion period and confirm. Limit reductions and time-outs take effect immediately. You will receive an SMS confirmation to your registered Bangladeshi mobile number once the setting is active.

If you are unable to access your account settings or require assistance activating any responsible gaming tool, contact the l89v support team directly at [email protected]. Our team is available 24 hours a day, 7 days a week, including Eid and all Bangladesh public holidays. Response time is typically under 2 hours.

Age Restriction

l89v is Strictly 21+ Only

l89v enforces a strict minimum age requirement of 21 years for all players. This is not simply a checkbox at registration — it is actively enforced through our Know Your Customer (KYC) identity verification process, which all accounts must pass before making their first withdrawal.

During KYC, players must submit a valid government-issued identity document — a Bangladesh National Identity Card (NID), passport, or driving licence — confirming their date of birth. Accounts where the verified age is below 21 are immediately and permanently closed, and any deposits made are returned in full.

If you are a parent or guardian and believe a minor has accessed l89v using your payment details or device, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.

Mandatory KYC Identity Verification

Every account must complete government-issued ID verification before a withdrawal is permitted. Date of birth is verified against the document. Any account belonging to a person under 21 is closed immediately upon detection.

Mobile Number Verification

Registration requires a verified Bangladeshi mobile number. bKash, Nagad, and Rocket accounts used for deposits must be registered in the same name as the l89v account, adding an additional layer of identity confirmation.

Parental Controls Guidance

We recommend that parents and guardians use device-level parental control software to restrict access to gambling websites for any shared household devices used by children or young adults under 21.

Get Help

Support Resources for Problem Gambling

If you or someone you know is struggling with gambling, professional help is available. l89v actively encourages players to reach out — to us directly, or to one of the specialist organisations below. Asking for help is a sign of strength, not weakness.

l89v Support Team

Our trained responsible gaming agents are available 24/7 to help you activate limits, discuss your options, or begin a self-exclusion. All conversations are confidential.

[email protected]

Kaan Pete Roi (Bangladesh)

Bangladesh's leading emotional support and mental health helpline, available in English and Bengali. Staffed by trained volunteers who can help with gambling-related stress and anxiety.

01779-554391

Gamblers Anonymous

An international fellowship of men and women who share their experiences and support each other in recovering from a gambling problem. Meetings are available online in English.

gamblersanonymous.org

National Institute of Mental Health, Dhaka

The NIMH in Sher-e-Bangla Nagar, Dhaka provides professional mental health services including assessment and treatment for behavioural addiction including problem gambling.

nimh.gov.bd

All contact details and website addresses for third-party organisations are displayed as plain reference text only. l89v does not control or endorse the content of external organisations and is not responsible for their services. We display this information solely to help players access professional support.

Common Questions

Responsible Gaming FAQs

Quick answers to the most frequently asked questions about l89v's responsible gaming programme, tools, and policies.

Yes. Deposit limits can be configured at any point in your account lifecycle, including immediately after registration before your first bKash or Nagad deposit. We strongly encourage new players to set a deposit limit as one of their first account actions. Navigate to Account Settings and then Responsible Gaming to do this in under a minute.

Self-exclusion on l89v is available in periods of 3 months, 6 months, 1 year, or permanently. Once activated, self-exclusion cannot be reversed or shortened during the chosen period — this is intentional and is designed to ensure the tool is genuinely protective. At the end of a temporary self-exclusion period, you will be required to explicitly confirm that you wish to reactivate your account; it will not reopen automatically.

Your account balance is fully preserved during both time-out and self-exclusion periods. Any pending withdrawal requests that were already submitted before the restriction was activated will continue to be processed normally. If you wish to withdraw your remaining balance during a self-exclusion, contact our support team at [email protected] and we will process a manual withdrawal on your behalf.

No. l89v will never automatically increase your deposit limit, and we will never proactively contact you to suggest that you raise it. Any increase to a deposit limit must be requested by you, the account holder, and is subject to a mandatory 7-day cooling-off period before it takes effect. Decreases take effect immediately with no waiting period.

The minimum age to register and play on l89v is 21 years old. This applies to all players in Bangladesh regardless of the game type — casino, slots, cricket betting, or card games. Age is verified through our KYC process, which requires submission of a valid government-issued identity document confirming date of birth before any withdrawal can be made.

Yes. Setting responsible gaming limits does not affect your eligibility for standard platform bonuses and promotions. However, if your active deposit limit is lower than the minimum deposit required to qualify for a specific promotion, you will need to work within your set limit — l89v will never prompt you to increase your limit in order to access a bonus. We believe responsible boundaries always take priority over promotional eligibility.

21+ Only — Please Gamble Responsibly

Ready to Play? Set Your Limits First

Before you explore l89v's cricket betting, slots, and live casino games, take a moment to configure your responsible gaming settings. It only takes a minute and makes your experience safer and more enjoyable.